Returns and Shipping

Returns

Due to the nature of our products all sales are final. Defective items only will be replaced within 60 days from purchase invoice date. Defective item must be in original packaging and a copy of invoice must be returned to the Chatsworth, CA address below. Shipment must have a postage ship date no later than 60 days from purchasing invoice date. LOVEWINX® Returns
21345 LASSEN STREET
CHATSWORTH, CA 91311

Domestic Shipments

LOVEWINX® does not guarantee the delivery date of any shipment. Only the purchasing Customer or a person authorized by the Customer may pick up orders. The Customer must verify this authorization with Customer Service prior to pick up. (cs@lovewinx.com)

Damaged Shipments

LOVEWINX® makes every effort to pack orders in such a way to prevent product damage during shipment. Shipments become the responsibility of the carrier upon pickup from the LOVEWINX® Corporate Office. If a damaged package is received you must contact the LOVEWINX® Corporate Office within 3 business days of receipt. (cs@lovewinx.com) Customers must keep the box, products and packaging until a claim is filed. LOVEWINX® will file applicable claim with the carrier.

Returned Packages

If an UNOPENED shipment is refused or returned for any reason, a credit will be issued to the original form of payment LESS a 20% Restocking Fee and the original Shipping Fee. (OPENED ORDERS DO NOT QUALIFY FOR RETURN)

Stolen/Missing Packages

Shipments become the responsibility of the carrier upon pickup from LOVEWINX® Corporate Office. If a package is stolen or missing, the customer must contact the LOVEWINX® Corporate Office immediately. (cs@lovewinx.com) LOVEWINX® will file applicable claim with the carrier.

Missing Items

If an order is received and an item/items are missing, please contact Customer Service within three business days of receipt. Customers must keep the box and packaging until resolved. (cs@lovewinx.com) LOVEWINX® will investigate to resolve the issue as quickly as possible.

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